Our Refund policy forCourses & activities
All Booking’s/purchases of Diving Courses and Day Trips aresubject to re-confirmation within one business day after purchase (refundpolicy), customers will be fully refunded if the orders cannot be confirmed.
Diving courses and activity deposits cannot be refunded – After courses or activities are booked there arecosts for materials and registrations with PADI, SDI or TDI which we cannotrecover. Other unrecoverable fees include Instructor or Divemaster fees, foodfor the boat, staff, and boat joining fee.
- Cancellations of certification Courses for any reason will incur a penalty of 25% per person, and minus any transaction fees we paid to payment processors.
- Cancellations received within 14 days of departure will incur a penalty of 25% per person.
- Cancellations received within 7 days of departure will incur a penalty of 50% per person.
- Cancellations received within 3 days of departure will incur a penalty of 100% per person.
- Unused features are non-refundable. No shows forfeit the entire payment.
Trips require a minimum number of participants to avoidcancellation. We reserve the right to cancel a schedule trip to fully refundaffected customers although tour companies will make every effort to maintainthe normal operation.
There is 6% (minus any transaction fees we paid to paymentprocessors) handling fee add-on to the above penalties.
Re-schedule your booking
You are allowed to re-schedule your booking only once duringa period of 6 months. If you need to cancel or re-schedule the course afterthese 6 months, the deposit is invalid and you will need to pay a new deposit.
In the event of cancellation once you are in Hurghada andyou have started the course/activities, if you decide to stopfor whatever reason, the amount due needs to be paid in full.
We do let you re-schedule new dates for the cancelled course/activities within6 months. The total course price doesn’t need to be paid in full but only theboat fees of the remaining course days.
Equipment & parts
To be eligible for a return, your item must be unused and inthe same condition that you received it. It must also be in the originalpackaging and the seal on top of the boxes cannot be broken or opened.
All personalized & customized products bought on globaldivershurghada.comare exempt from being returned.
All types of goods not bought on globaldivershurghada.com areexempt from being returned.
To complete your return:
Send an email with a clearly stated refund request to info@globaldivershurghada.com
Hurghada, Red Sea, Egypt
Don’t forget your receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send youan email to notify you that we have received your returned item. We will alsonotify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, anda credit will automatically be applied to your credit card or original methodof payment.
Late or missing refunds
There is often some processing time before a refund willappear in your bank statement.
If you’ve checked with your bank and you still have notreceived your refund yet, please contact us at info@globaldivershurghada.com– we’re always happy to help.
Items on sale
Only regular priced items may be refunded, unfortunately,sale items cannot be refunded.